Yassin Mohammed Osman

Yassin Mohammed Osman

Document Controller

Dubai, United Arab Emirates

Profile summary

Detail-oriented and organized professional with 7+ years of experience in document management, office administration, and customer support. Skilled in coordinating administrative operations, preparing reports, and ensuring effective communication across departments. Adept at supporting executives and teams by streamlining processes, maintaining records, and handling confidential information with integrity.

Career highlights

Improved Document Control Workflows: Enhanced document control workflows, resulting in increased efficiency and accuracy in document management processes.

Trained Staff on Best Practices: Provided training and guidance to staff members, promoting best practices in record management and office procedures.

Key skills

Skills
Office administration & coordinationScheduling & calendar managementReport preparation & correspondence handlingDocument management & electronic archiving (SharePoint, Documentum, Oracle Aconex)Strong organizational & time management abilitiesEffective communication & interpersonal skillsProblem-solving & workflow improvementTraining and team supportInformation GovernanceData Analytics & Visualization (Power BI, Tableau)Metadata Management & Taxonomy DesignVersion Control & Configuration ManagementRecords Management (Retention Schedules & Disposition)

Professional experience

Document ControllerJan 2022 - Jan 2024
ALBADDAD Group | Dubai, UAE

• Managed and maintained accurate records of procurement and administrative documentation. • Prepared reports and ensured smooth communication with internal teams and external partners. • Improved document control workflows, enhancing efficiency and accuracy. • Supported management by maintaining historical records for audits and compliance.

  • Managed and maintained accurate records of procurement and administrative documentation.
  • Prepared reports and ensured smooth communication with internal teams and external partners.
  • Improved document control workflows, enhancing efficiency and accuracy.
  • Supported management by maintaining historical records for audits and compliance.
Senior Electronic ArchivistJan 2016 - Jan 2022
United Capital Bank | Khartoum, Sudan

• Oversaw document organization, categorization, and compliance with regulatory standards. • Conducted audits to ensure accuracy, confidentiality, and data integrity. • Trained and guided staff on best practices in record management and office procedures. • Facilitated departmental communication by streamlining records and filing systems.

  • Oversaw document organization, categorization, and compliance with regulatory standards.
  • Conducted audits to ensure accuracy, confidentiality, and data integrity.
  • Trained and guided staff on best practices in record management and office procedures.
  • Facilitated departmental communication by streamlining records and filing systems.
Customer Service AgentJan 2015 - Present
United Capital Bank | Khartoum, Sudan

• Handled customer inquiries, account management, and transactions with accuracy. • Resolved customer issues promptly, ensuring high satisfaction levels. • Supported cross-departmental coordination to address customer needs.

  • Handled customer inquiries, account management, and transactions with accuracy.
  • Resolved customer issues promptly, ensuring high satisfaction levels.
  • Supported cross-departmental coordination to address customer needs.

Education

Bachelor's Degree, Information SystemsJan 2010 - Jan 2014
Al Neelain University, Khartoum, Sudan